General
Yes, without a doubt. Every batch of soap, every candle poured is made by the Good Earth. We have worked very hard to create a unique, diverse product line.
We are located in Green Bay, Wisconsin. If you were to look on a map of Wisconsin, you would find us on the western shores of Lake Michigan, south of Sturgeon Bay and north of Two Rivers.
No, at this time we do not. You can find our products in many stores located throughout the Midwest and US.Â
If you do not have a store that is located near you, please feel free to suggest our products to your local shop keeper. Shop keepers are always looking for new unique product lines, so don’t be afraid to make the suggestion. Because of helpful customers like you, we have been able to keep expanding the number of shops that carry our line. If you recommend our products to a shop and they decide to carry our line, we will gladly reward you with $50 worth of free products.
If you would like to buy from us directly, please visit our Event Locator page. We would love to meet you.
Yes we do! Our gift cards are sent to the purchaser by email. You can then you can forward it to them, print it or share your gift. It even comes with a QR code for quick access. Visit our gift cards product to get started now.
We are always looking for new shops to carry our product line. If you are a shop owner please wholesale page with information and an application to get started.
Use this text to answer questions in as much detail as possible for your customers.
All of our products are handmade with natural ingredients. We try to minimize the number of preservatives and synthetic ingredients we use in our products. This unfortunately means they do have a limited shelf life. We will guarantee our products for one year from the purchase date. Please keep in mind the aroma of certain essential oils and colorants will diminish over time once exposed to air. We recommend that you use the soaps and body care products within one year of date of purchase. For a longer storage, store soaps in a cool and dry place. Avoid excessive heat or exposure to direct sunlight.
Sustainability
 We package your order with either recycled peanuts or shredded office paper. We firmly believe in Reduce. Reuse. Recycle
Subscriptions
Log in to your account and click the manage subscriptions button. In the portal you will be able to edit the shipping frequency, add more products and cancel your subscription.
Yep for all orders on subscription you will save 10% each recurring order.
Shop App
Please note that subscriptions that are paid for using the Shop app we can not help you with any technical issues. It is a separate app/service from our website. You will need to contact Shop's customer support.
Contact Us
If you sign up for a subscription, it is ultimately your responsibility to cancel the subscription before it ships. If you do not understand how a subscription works, we ask that you contact us so we can explain the details of ordering a subscription.
Shipping
Yes, we do. Shipments for delivery outside of the Continental US (Alaska and Hawaii) are shipped using the Postal Service’s ground mail service. If you would like us to use a different service we are more than willing to do so. You just need to contact us via email or by phone. Our shopping cart is not programmed to ship outside of the US at this time.
To view our shipping policy please click here.
Returns
We accept returns on all UNUSED products that are less than one year old. If you are unhappy for any reason with the products we sent you, we will refund or exchange your purchase no questions asked within 30 days of purchase. We stand behind our products 100%. All we ask is that you pay for the shipping of the products. It is our way of thanking you for purchasing Good Earth products.
We ask you kindly to repackage the product like it was shipped to ensure the unused product is not damaged in the return transit. Should the return be damaged a refund will not be issued.
To view our full return policy please click here.
Shipping Address Policy
We kindly ask that you verify your shipping address before completing your purchase.
If a package is returned to us because the shipping address provided at checkout was incorrect or incomplete, we are unable to cover the cost of return or reshipping postage. Any additional shipping charges required to resend your order are the responsibility of the customer.
Thank you for understanding and helping us ensure your order arrives safely.
Local Pickup
If you chose local pick up at checkout you will be able to pick up your order from us at 1219 S. Roosevelt Street, Green Bay, WI 54301.
We will email you when your order is ready for pick-up to arrange a time. If you do not use an email when you place your order. Please contact us to arrange pick up.
Orders are typically ready in 2-3 days. If you have any questions please contact us.